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FAQ's

What brands do you print on?

All Teyleen standard t-shirts are printed on American Apparel and are 100% manufactured and printed in the USA. 

How do I know what size shirt to order?

Each product page has links to sizing charts. Refer to these charts and any special instructions given per product.

I ordered two shirts of the same size, why is one smaller?

Some of the designs are printed on different style shirts. Check the product description for any special sizing notes.

How should I care for my shirts? Will they shrink?

The best way to care for your shirts is to turn them inside out and machine or hand wash them on cold. Since all of the shirts have some percentage of cotton, they will tend to shrink a little after being washed and dried. For the least shrinkage, dry on low or hang dry.

What type of printing process is used on your apparel?

All of our shirts utilize Direct to Garment printing. Most of the shirts are printed with water-based or discharge ink which leaves an extremely soft print. A few of the shirts use soft hand plastisol in order to get a bright white print. Check the product pages for the specific type of printing for each individual product.

Will the printing fade?

Because we choose to use soft water-based inks, some of the prints will fade some after being washed, personally, it is a look we really enjoy. Black prints tend to fade the most, but will still hold up for lots of wear and washes. Be sure to check out our lookbook to see tees that have been washed and worn.

Do you print your own shirts?

No, we focus on the design of the shirts and leave the printing to the professionals. We have partnered with a skilled group of people in LA who handle our printing. 

Will you notify me when you release a new design or restock a current design?

Of course. Subscribe to the teyleen newsletter, follow us on twitter or keep tabs on our facebook. We post updates about our products as well as occasional sales and specials.

Do you accept designs from third parties?

No, all of our designs are teyleen originals, designed by teyleen founder Jeffrey Thelin. Feel free to follow us on instagram and participate in some of our contests!

Shipping

How long does it take for shirts to arrive?

Standard shipping for orders in the contiguous US takes 5-10 business days. International orders usually take 3-5 weeks to arrive depending on the destination and customs processing. The tracking for international orders will not update once the package leaves the US, but the order is still on its way.

What shipping method do you use?

Standard shipping for orders in the United States are shipped via USPS First Class or Priority Mail.  International orders are shipped via USPS First Class International Mail.

How much does shipping cost?

It depends on your country and the size of your order.  The easiest way to determine your shipping cost is to add the items to your cart, select your country, and press the “update total” button. *Please note: Orders shipped outside of the U.S. are subject to regular customs duties and fees levied by the destination country.

Do you ship internationally?

Yes, we ship to almost every country around the world.
*Please note: Orders shipped outside of the U.S. are subject to regular customs duties and fees levied by the destination country.

Store

What forms of payment do you accept?

We gladly accept major credit cards such as Visa, MasterCard, American Express, and Discover or direct payments, all through PayPal.

Do I need a PayPal account to purchase from this store?

No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.

How secure is this store?

This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

Do you sell Gift Certificates?

Yes, we certainly do. You can purchase them here.

Do you offer wholesale or bulk pricing?

Yes, but we screen the companies who are interested in carrying teyleen products. We want to make sure that teyleen is a good fit for the companies with which we work. If you would like more information, please contact us and include some background information about your shop/company.

What is your return policy?

Our goal is 100% customer satisfaction. In general, unworn shirts can be exchanged within 15 days of delivery. Please include a copy of the packing slip that was sent with your original purchase. If a product is defective, it may be exchanged for a new product which will be shipped to you at no additional charge.  If you have further questions please contact us.

Other

How do you pronounce teyleen?

One word: “tay-lean”

I love your site, and I want mine to look just like it.

We’re glad you like our site. We put a lot of time and effort into designing and coding each element by hand in order to best communicate and display the teyleen brand. The end result is the cumulating of several months worth of work. 

What platform does your website run on?

The teyleen website runs on one secure platforms. The shop is powered by shopify. The seamless site is not a task that you can complete with a couple snippets of code or a magic plugin. Like most things we’ve done, the secret is simply time, effort, and determination.

Do you do custom design or website work?

No, we do not accept contract work for either design or technical projects. Honestly, teyleen keeps us so busy that we don’t have time to take on anything else.

Do you accept design submissions from other designers?

No, sorry. We are control freaks and like to maintain the direction and design of teyleen in-house. If you love to design, there are plenty of outlets for your passion and we love to see other people doing what they love. We do love to talk about design though so feel free to follow us on social media.

Still have other questions?

For additional information about teyleen please use the contact email help.teyleen@gmail.com